🔄 Neuma Nine Refund & Returns Policy

Because peace of mind should come with every purchase.

We’re committed to offering high-quality, wellness-focused products with care and integrity. While we hope you love every order, we understand that sometimes things don’t go as expected. Here’s everything you need to know about returns and refunds.

🕒 30-Day Return Policy

You have 30 days from the delivery date to request a return or refund.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging

• You must provide proof of purchase (such as your order confirmation)

• Please contact us first before sending anything back — unauthorized returns may not be accepted

🚫 Non-Returnable Items

We cannot accept returns or offer refunds on the following items unless they arrive damaged or incorrect:

• Opened health or personal care items

• Perishable goods

• Digital download products

• Gift cards

• Customized or personalized products

📸 Damaged, Defective, or Incorrect Item

If your item arrives damaged, defective, or not as described, contact us through the form on this page within 7 days of receiving your order.

Please include:

• Your order number

• Clear photos or video showing the issue

• A short description of the problem

Once verified, we’ll offer a replacement or full refund — no hassle, no extra cost.

❌ Change of Mind

We do not offer refunds or returns for:

• Change of mind or buyer’s remorse

• Wrong size or variant selection

• Delivery delays caused by shipping carriers or customs

Please review your order carefully before checking out.

💰 Refunds

If your return or claim is approved, a refund will be issued to your original payment method within 5–10 business days. You’ll receive a notification once your refund is processed.

Please note that shipping costs are non-refundable, unless the return is due to our error.

⏳ Missing Refund?

If you haven’t received your refund yet:

1. Check your bank or card account

2. Contact your card provider — it may take time before your refund is posted

3. If you still don’t see the refund, reach out using the contact form on this page

📦 Shipping Returns

If your return is approved, return instructions will be provided. Do not send any items without prior authorization.

• Return shipping costs are the responsibility of the customer (unless the return is due to our mistake)

• We strongly recommend using a trackable shipping method

• We are not responsible for return items lost in transit

🎁 Gifts

If the item was marked as a gift and shipped directly to you, store credit will be issued for eligible returns once received and approved.

If the gift was sent to the buyer first and then given to you, the refund will be issued to the original purchaser.

🤝 Need Help?

Use the contact form on this page for any return or refund-related questions. We’re here to make things right.